FAQ
Welcome to Havoriqai.
We have prepared the following FAQ section to help you better understand ordering, payments, shipping, returns, and account-related questions. If you need additional assistance, our customer support team is available to help.
Shopping and Ordering
How Do I Purchase Products From Havoriqai?
To complete a purchase, simply follow these steps:
- Browse the products available on our website.
- Select the item you would like to purchase.
- Add the product to your shopping cart.
- Review your selected items and continue to checkout.
- Provide your contact details and delivery information.
- Select an available payment method and complete your purchase.
After your order has been successfully submitted, a confirmation email will be sent to the email address provided during checkout.
If you need help with your purchase, please contact:
Email:
service@havoriqai.com
Can I Make Changes After Placing an Order?
If you need to update your order information, please contact our support team as soon as possible.
Requests such as changing shipping details or modifying order information can only be considered before the order enters preparation or fulfillment.
Once an order has been processed, packed, or shipped, changes may no longer be possible.
Email:
service@havoriqai.com
Where Can I Find My Order Confirmation?
After completing payment, you will receive an order confirmation email containing your purchase details.
If you do not see the confirmation message, please check:
- Spam or junk folders;
- Promotional email folders;
- Email filters or blocked messages.
If the confirmation email is still unavailable, please contact our support team for assistance.
Email:
service@havoriqai.com
Product and Order Support
What If My Order Arrives Damaged, Incorrect, or Incomplete?
If your package contains a damaged product, incorrect item, or missing item, please contact us as soon as possible after delivery.
To help us review the issue, please provide:
- Order number;
- Description of the problem;
- Clear photos or videos showing the product condition.
After reviewing the information, our team will determine the appropriate solution based on the situation.
Email:
service@havoriqai.com
How Can I Manage Items Before Checkout?
Before completing payment, you can review and adjust your cart.
You may:
- Add additional products;
- Remove unwanted items;
- Change product quantities;
- Confirm product selections before purchase.
We recommend reviewing your cart carefully before submitting your order.
Payment Information
What Payment Methods Are Available?
Payment options may vary depending on your location, device, and checkout availability.
Available payment methods may include:
- Visa;
- Mastercard;
- American Express;
- Discover;
- PayPal;
- Apple Pay.
All transactions are processed through secure payment providers.
Can I Use PayPal Without Creating an Account?
Yes, where PayPal checkout is available.
Depending on your location and PayPal settings, you may be able to complete payment using a credit or debit card without creating a PayPal account.
During checkout:
- Select PayPal as your payment method.
- Follow the instructions provided by PayPal.
- Enter your payment information.
- Confirm your transaction.
After payment is completed successfully, your order confirmation will be generated.
How Do I Apply a Promotional Code?
If you have a valid discount code:
- Enter the code in the designated discount field during checkout.
- Apply the code.
- Confirm that the discount has been successfully applied before completing payment.
Discount codes cannot be applied after an order has already been completed unless otherwise stated.
Returns and Order Cancellation
What Is the Process for Returns or Refund Requests?
Return and refund requests are handled according to our Return & Refund Policy.
Before returning any product, please contact our customer service team.
Our team will provide guidance regarding eligibility, return procedures, and required steps.
Email:
service@havoriqai.com
How Can I Request a Return?
To begin a return request, please contact Havoriqai customer support before sending any items.
Please include:
- Order number;
- Product details;
- Reason for the request;
- Supporting photos or information when necessary.
Please wait for return instructions before shipping products back.
Email:
service@havoriqai.com
Can I Cancel My Purchase?
Order cancellation requests must be submitted as soon as possible.
Cancellation may only be available before the order enters processing, preparation, or fulfillment.
Once an order has been shipped or handed over to a carrier, cancellation may no longer be possible.
For cancellation assistance:
Email:
service@havoriqai.com
Website and Security
Which Browsers Are Recommended?
For the best experience, we recommend using updated versions of:
- Google Chrome;
- Safari;
- Firefox;
- Microsoft Edge.
Using outdated browsers may affect certain website functions.
Is My Payment Information Secure?
Havoriqai uses trusted payment processing services and reasonable security practices designed to protect customer payment details during transactions.
However, customers should also ensure their devices and accounts are protected when completing online purchases.
How Does Havoriqai Handle Personal Information?
Information collected through our website may be used for purposes such as:
- Processing customer orders;
- Providing customer service;
- Managing website operations;
- Improving products and services;
- Meeting applicable legal obligations.
For more information, please review our Privacy Policy.
Contact Information
If you have questions regarding orders, payments, returns, or website services, please contact us:
Brand Name:
Havoriqai
Legal Company Name:
Shanghai Hongyixin Trading Co., Ltd.
Customer Support Email:
service@havoriqai.com
Business Address:
5/F, Building 2, No. 599 Wanzhen Road, Zhenxin Xincun Subdistrict, Jiading District, Shanghai, China