Return & Refund Policy

At Havoriqai, operated by Shanghai Hongyixin Trading Co., Ltd., we aim to provide customers with a dependable shopping experience and fair solutions when issues arise with purchased products.

If you are not completely satisfied with your order, please review the following return and refund terms.

Order Cancellation

Cancellation requests may be submitted before your order has entered the preparation, processing, or shipment stage.

If your cancellation request is approved, the payment will be refunded to the original payment method used during checkout.

Once an order has already entered fulfillment or has been shipped, cancellation requests may no longer be accepted.

To request an order cancellation, please contact our customer support team as soon as possible:

Email:
service@havoriqai.com

Return Eligibility

Customers may request a return within:

30 calendar days after receiving the order.

To be eligible for a return, the product must meet the following conditions:

• The item is unused and undamaged, except where the item arrived damaged, defective, or incorrect;
• The product remains in its original condition;
• Original packaging, accessories, or included materials are provided where applicable;
• Proof of purchase or order confirmation is available.

Before sending any product back, customers must contact our support team and receive return approval.

Returns submitted without prior authorization may not be accepted.

Return Request Process

To begin a return request, please contact:

Email:
service@havoriqai.com

Please include the following details:

• Order number;
• Product information;
• Reason for requesting a return;
• Photos or videos showing the product condition when necessary.

After reviewing your request, our customer service team will provide further instructions regarding the return process.

Return Shipping Address

Please do not send returned products to the company registration address listed below.

After a return request has been approved, Havoriqai will provide the appropriate return location and detailed shipping instructions.

Return Shipping Responsibility

For returns caused by customer preference, including situations such as:

• Selecting the wrong item;
• No longer wanting the product;
• Personal preference changes;

the customer is responsible for the return shipping costs.

For orders involving products that are:

• Damaged upon arrival;
• Defective;
• Incorrectly shipped;
• Significantly different from the product description;

Havoriqai will review the issue and provide an appropriate resolution, which may include replacement, refund, or return support at no additional cost to the customer.

Refund Process

Once a returned product has been received and inspected, we will notify you of the refund outcome.

Approved refunds will be issued to the original payment method within:

5–10 business days after the returned item has been received and reviewed.

Please be aware that the actual time required for funds to appear in your account may depend on your bank, card issuer, or payment service provider.

Refund Delays or Missing Refunds

If your refund has not appeared within the expected timeframe, please consider the following steps:

• Check your payment account or bank statement again;
• Contact your payment provider for additional information;
• Reach out to our customer support team for assistance.

Email:
service@havoriqai.com

Contact Information

For questions regarding returns, refunds, or order assistance, please contact Havoriqai.

Brand Name:
Havoriqai

Legal Company Name:
Shanghai Hongyixin Trading Co., Ltd.

Customer Support Email:
service@havoriqai.com

Business Address:
5/F, Building 2, No. 599 Wanzhen Road, Zhenxin Xincun Subdistrict, Jiading District, Shanghai, China